Cancellation & Refund Policy

Last Updated: August 1st, 2026

These cancellation and refund terms form part of the Avlix Terms of Use and are reproduced here on their own for easy reference. If anything here conflicts with the full Terms of Use, the full Terms of Use govern.

Cancellation Options

You may cancel your Services anytime during the Term via the ‘My Services’ section in your control panel or through the Support Center. If you cancel mid-Term after full payment, you retain access until the Term ends, subject to these Terms and our termination rights.

Separate Subscriptions

Each subscription or add-on is billed independently. Canceling one service leaves others active, requiring separate management.

Refunds for 12-Month Plans

For annual plans, you may cancel and request a refund within 30 days of enrollment or renewal for a full refund of the current Term’s payment. Contact our billing team via the Support Center.

Refunds for Monthly Plans

For shorter plans, you may cancel and request a refund within 14 days of enrollment or renewal for a full refund of the current Term.

Refunds for Add-Ons

Additional services must be canceled and refunded within 14 days of purchase or renewal. Contact billing via the Support Center. Refunds apply only if these conditions are met, unless required by law.

Refunds for App Store Subscriptions

If you purchased your subscription through Apple App Store or Google Play, cancellation and refund requests are handled by the applicable platform in accordance with its own rules and policies.

Statutory Cancellation Right for UK and EU Consumers

If you are a consumer located in the United Kingdom or European Union, you have a legal right to cancel your subscription within 14 days of your initial purchase or renewal, without giving any reason, under the Consumer Contracts Regulations 2013. To exercise this right, you must contact us via the Support Center within this period. This statutory right is independent of and does not affect any additional refund options outlined above.

Termination by Avlix

We may suspend or terminate your access if we reasonably believe you’ve breached this Agreement or if your use risks harming our systems, potentially without notice. No refunds are issued for such terminations.

Effects of Cancellation or Termination

If you cancel mid-Term but have paid in full, you retain access until the Term ends. Otherwise, upon cancellation or termination, you must stop using the Services immediately, and access will cease.